Frequently Asked Questions (FAQs)

Shipping

What are your shipping options and delivery times?
We provide standard shipping service with well-known couriers such as DHL, UPS, and Royal Mail. Delivery typically takes around 7-10 business days.

Do you offer international shipping?

At present, no, we do not offer international shipping.

How much does shipping cost?

We offer free shipping on all orders over £130. For orders under £130, a flat shipping fee of £9 applies.

Returns & Exchanges

What is your return policy?
We offer a 14-day return policy. Items must be in the same condition as when they were delivered to receive a full refund. Shipping fees for returns must be paid by the customer.

How do I initiate a return or exchange?
Please contact our customer support team at support@kingtrainers.co.uk. We will assist you with the return process.

Are there any items that cannot be returned?
No, but items must be in their original condition for a full refund.

Orders

How can I track my order?
Within 3-4 days after placing an order, a tracking number will be available in your customer admin area. We also send email notifications with the tracking number and link.

Can I cancel or change my order after placing it?
You may cancel your order only if it has not yet been dispatched. Please contact our support team at support@kingtrainers.co.uk for assistance.

What should I do if I receive a damaged or incorrect item?
Report any damaged or incorrect items to our support team at support@kingtrainers.co.uk, and we will gladly assist you.

Products

How can I find the right size?
A size guide is available on our website to help you choose the correct size for your trainers.

Are your products authentic?
Yes, all of our products are 100% authentic.

Payment

What payment methods do you accept?
We accept payments by credit card, PayPal, and Klarna.

Is it safe to use my credit card on your website?
Yes, all payments are encrypted and secure.

Do you offer any financing or installment options?
Not at the moment, but we plan to incorporate such features in the near future.

Pricing & Taxes

Do your prices include taxes?
Yes, all prices on our website include taxes. Any additional charges such as shipping fees will be calculated and displayed at checkout.

Account

Do I need to create an account to make a purchase?
Yes, creating an account is required to make a purchase.

How can I reset my password?
Please use the following link: reset password

What should I do if I have trouble logging in?
For any technical issues, please contact our support team at support@kingtrainers.co.uk.

Special Offers

How can I find out about special offers and promotions?
Special offers are constantly featured on our website. You can also sign up for our newsletter to receive a 5% discount on your first order and stay updated on promotions.